The Zendesk bot for Webex Teams makes your help desk a little extra helpful. Get notified when the status of a ticket changes, then hop on chat or a call to solve it with your team.

Note: You need a Zendesk administrator account to set up workflows.

Connect the Zendesk bot to your spaces to receive customizable notifications such as:

• Ticket Created
• Ticket Opened
• Ticket Marked as Pending
• Ticket Solved
• Ticket Closed

To get started, go to your selected Webex Teams space, then type "@" and select Zendesk, followed by the command: help.