The ServiceNow Connector for Webex Contact Center offers seamless integration, enhancing agent productivity and customer experience. With features like SSO for agents, call controls embedded in the CRM application, and screen-pop based on incoming call parameters, agents can efficiently handle customer interactions without switching between applications.

The connector supports outbound calling, automatic call logging, and advanced screen-pop capabilities, empowering agents to deliver personalized and efficient customer service.

Additionally, it includes incident management, ensuring comprehensive customer data transfer from contact center and streamlined workflows.