Webex Contact Center for Freshdesk (contact_center)

Webex Contact Center for Freshdesk

Integration by Cisco Systems

Webex Contact Center for Freshdesk

Elevate agent experience with Freshdesk Connector for Webex Contact Center. Integrate call controls, screen pops, ticket management, activity logging and more. Empower agents for exceptional customer service.

Elevate agent experience with Freshdesk Connector for Webex Contact Center. Integrate call controls, screen pops, ticket management, activity logging and more. Empower agents for exceptional customer service.
Learn more
Integration by Cisco Systems

The Freshdesk CRM connector with Webex Contact Center offers seamless integration, empowering agents with auto-login via Single Sign-On (SSO) for swift access. It embeds call controls within the ticketing application, enabling agents to manage calls efficiently.

Screen pops enhance caller identification, displaying relevant information for unmatched, multiple, or single record matches. Outbound calling is simplified with a click-to-call feature. Automatic call logging in the ticketing application ensures accurate activity tracking.

Support

Categories

The Freshdesk CRM connector with Webex Contact Center offers seamless integration, empowering agents with auto-login via Single Sign-On (SSO) for swift access. It embeds call controls within the ticketing application, enabling agents to manage calls efficiently.

Screen pops enhance caller identification, displaying relevant information for unmatched, multiple, or single record matches. Outbound calling is simplified with a click-to-call feature. Automatic call logging in the ticketing application ensures accurate activity tracking.