The integration of Imagicle UC Cloud Suite with Webex Calling includes the following modular applications:

• Attendant Console with Advanced Queueing and Auto Attendant
• Conversational AI
• Digital Fax
• Contact Manager
• Compliance Recording with Voice Analytics
• Call Analytics

Imagicle offers the ONLY Attendant Console for Webex Calling, fully compatible with Webex Calling multi-tenant and dedicated. It's the perfect solution to ensure top-level customer service with advanced queuing and auto-attendant, providing self-service capabilities and rich reporting. This fills the feature gap of basic queuing and receptionist of Webex Calling to make it more complete and competitive in the market.

The Imagicle UC Cloud Suite also provides the only Webex Calling native integration in the market with Digital Fax, now fully Integrated with Webex Calling to deliver a 100% cloud-based faxing solution. Customers can send and receive faxes regardless of their PSTN (compatible with any PSTN, including Cisco PSTN), getting a modern fax experience with their everyday tools.

Imagicle Call Recording (today available only for external calls with Local CUBE) and its exclusive Voice Analytics add-on, allows to record calls and provide analytics with transcription, sentiment analysis, and reporting, while Contact Manager allows customers to consolidate their external contacts in directories and provides search & dial access directly into Webex.

Cherry on top, the new Imagicle Cloud synchronization capabilities ensure that Imagicle UC Cloud Suite is automatically synchronized with the Webex Control Hub users list.

About Imagicle

As a market leader in the UC app space since 2010, Imagicle empowers organizations worldwide to make their communications faster, smarter and easier with a full Suite of Cloud or Cloud-connected UC apps behind a single pane of glass, available with perpetual licenses or subscriptions.

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