Hyro seamlessly integrates with Cisco's Unified Contact Center packages to automate, support, and route incoming calls using responsible AI-powered assistants that are purpose-built for healthcare organizations. Embed Hyro's smart routing capabilities within your Cisco telephony system to offer a more flexible and conversational approach to routing patient calls, while driving call deflection and freeing up valuable agent time. Leverage Hyro's healthcare specific skills to automate key call drivers such as Patient Identification, Appointment Scheduling, Rx Management, HR & HelpDesk inquiries and more.

Features include:

• Route, resolve, and deflect over 85% of calls automatically with intelligent call guidance and transfer
• Solve routine requests, such as appointment scheduling, Rx management, and FAQs, with zero human involvement
• Minimize aggravation on both ends of the phone by guiding patients to reset their password and accomplish other IT tasks via SMS (Call-to-Text)
• Enable patients to securely and quickly verify their appointment time and location and receive a text message with complete appointment details.
• Uncover trending keywords, services, and FAQs to fill gaps within your existing agent knowledge base
• Provide patients with real-time status updates on their prescription refills
• Shield your staff from repetitive calls and messages, improve patient support and access to services
• Supports both Cisco Unified Contact Center Enterprise (UCCE) and Cisco Webex Contact Center Enterprise

Our products are priced and licensed based on the volume of interactions, enabling a predictable model that can easily demonstrate ROI.

If you're interested in finding out more, book a demo or email us at nicholas@hyro.ai!