Eleveo WorkForce Optimization for Webex Contact Center
Virtually every interaction between customer and agent and between agent and their supervisor flows through Elevēo. We help you maximize operational control, optimize agent time, enhance the customer experience, and ensure compliance with our simplified Workforce Optimization tools.
Our WFO tools are designed for every challenge commercial contact centers face. Because the typical Eleveo customer has between 200-500 agents, we’ve designed our solution to be intuitive, easy to learn and easy to use. Managers and agents will be free to focus on what they do best - servicing customers and protecting the brand, and there’s no need to rely on a dedicated team of IT and data specialists to manage and maintain Eleveo.
Getting started is as easy as 1-2-3:
- Be an existing Webex CC user
- Provision required licenses
- Partner with Eleveo for access and an integration plan
To use Eleveo’s WorkForce Optimization, you will need an eGain knowledge account and a Webex Contact Center License account. For information on our pricing, please visit: https://www.eleveo.com/#pricing. To use Eleveo’s WorkForce Optimization, you will need an eGain knowledge account and a Webex Contact Center License account.
Watch this short video to learn more about our Webex Contact Center integration:https://www.youtube.com/watch?v=SuVbIMDtp8U&t=14s.
Support
Categories
Virtually every interaction between customer and agent and between agent and their supervisor flows through Elevēo. We help you maximize operational control, optimize agent time, enhance the customer experience, and ensure compliance with our simplified Workforce Optimization tools.
Our WFO tools are designed for every challenge commercial contact centers face. Because the typical Eleveo customer has between 200-500 agents, we’ve designed our solution to be intuitive, easy to learn and easy to use. Managers and agents will be free to focus on what they do best - servicing customers and protecting the brand, and there’s no need to rely on a dedicated team of IT and data specialists to manage and maintain Eleveo.
Getting started is as easy as 1-2-3:
- Be an existing Webex CC user
- Provision required licenses
- Partner with Eleveo for access and an integration plan
To use Eleveo’s WorkForce Optimization, you will need an eGain knowledge account and a Webex Contact Center License account. For information on our pricing, please visit: https://www.eleveo.com/#pricing. To use Eleveo’s WorkForce Optimization, you will need an eGain knowledge account and a Webex Contact Center License account.
Watch this short video to learn more about our Webex Contact Center integration:https://www.youtube.com/watch?v=SuVbIMDtp8U&t=14s.
