Consilium UniVRM
Consilium UniVRM
UniVRM is designed to align agents to contact list so that a preview call gets initiated from that agent to the contact to whom its assigned. Campaign that are enabled for VRM intervention will be deemed as a separate preview dialing enabled campaign.
UniVRM is designed to align agents to contact list so that a preview call gets initiated from that agent to the contact to whom its assigned. Campaign that are enabled for VRM intervention will be deemed as a separate preview dialing enabled campaign.
Consilium UniVRM™ (Virtual Relationship manager) gets in touch with their existing customers regularly for support of existing services, upselling and service feedback. VRM is designed to align agents to contact list so that a preview call gets initiated from that agent to the contact to whom its assigned.
Key Features: • Collect and store unique customer identifiers • Adapt to diverse business hours, and time slots for callback scheduling • Handle callback requests from various channels • Allows campaign level configuration for enabling VRM Campaign Use
Cases:
- Leads are generated through the website. - Automatically synchronizes new leads from CRM. - Promptly sends lead data to WxCC.
- Supports various data sources, including local directories, SFTP, FTP, Salesforce, custom CRMs, databases, etc.
To use Consilium UniVRM, you will need a Wexbex Contact Center license and a Consilium UniVRM license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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Consilium UniVRM™ (Virtual Relationship manager) gets in touch with their existing customers regularly for support of existing services, upselling and service feedback. VRM is designed to align agents to contact list so that a preview call gets initiated from that agent to the contact to whom its assigned.
Key Features: • Collect and store unique customer identifiers • Adapt to diverse business hours, and time slots for callback scheduling • Handle callback requests from various channels • Allows campaign level configuration for enabling VRM Campaign Use
Cases:
- Leads are generated through the website. - Automatically synchronizes new leads from CRM. - Promptly sends lead data to WxCC.
- Supports various data sources, including local directories, SFTP, FTP, Salesforce, custom CRMs, databases, etc.
To use Consilium UniVRM, you will need a Wexbex Contact Center license and a Consilium UniVRM license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
