b+s Connects for Salesforce Service Cloud Voice bridges the gap between Webex and Service Cloud Voice and provides contact center agents with a unified, intelligent pane of glass view inside Salesforce, allowing for AI-supported, highly efficient, personalized customer care. b+s Connects ensures your contact center agents have everything they need to deliver outstanding service at their fingertips. With automated processes, transcription, and AI backing their every move, you can rest assured they’ll get it right first time.

1. To get started, head to the b+s Connects AppExchange listing: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000Dk5ffUAB. Click “Get It Now”, log in to your AppExchange account, confirm details, and click “Contact Me”. A b+s member of staff will be in touch to arrange the next steps.
2. b+s Connects requires an active subscription. Details about pricing can be found in the AppExchange listing.
3. b+s Connects requires a paid Webex Contact Center account.