Journey Secure Payments for Webex enables businesses to collect payments securely within Webex-powered contact center and AI-driven customer interactions—without exposing sensitive cardholder data to agents, bots, or recordings. Built on Journey’s patented Zero Knowledge Network, the application allows customers to complete payments via voice, DTMF, or digital channels while agents and AI assistants retain full contextual visibility without ever seeing or hearing payment details. Journey integrates natively with Webex Contact Center and Webex AI to support secure agent-assisted payments, IVR flows, and AI-led customer journeys. The solution helps organizations reduce call handling time, improve customer experience, maintain PCI DSS compliance across in-office and work-from-home environments, and significantly reduce the PCI DSS compliance burdens through de-scoping key systems.