Journey Passkey Authentication for Webex enables enterprises to securely authenticate customers and users within Webex-powered contact center, messaging, and AI-driven interactions—without passwords, knowledge-based questions, or shared secrets. Built on Journey’s patented Zero Knowledge Network, the application uses modern, phishing-resistant passkey authentication to verify users through device-based cryptographic credentials. Sensitive authentication material is never exposed to agents, bots, recordings, or backend systems. Journey integrates natively with Webex Contact Center and Webex AI to support secure customer authentication for live agent interactions, IVR flows, and AI-led customer journeys. This allows organizations to dramatically reduce fraud, shorten authentication time, and eliminate reliance on insecure or frustrating legacy verification methods.The solution supports both step-up and continuous authentication while preserving customer privacy and improving overall experience across in-office and work-from-home environments.